YOUR GUIDE TO
STAYING HAPPY
THE NEW GUEST ACCOMMODATION RATINGS EXPLAINED

Our Diamond ratings reflect visitors expectations, whereby quality is seen as more important than facilities and services.
Guest Accommodation is required to meet progressively higher standards of quality and guest care as they move up the scale from one to five Diamonds.

Clean and comfortable. A full cooked or continental breakfast. Other meals where provided, must be freshly prepared. Clean bed linen, towels and fresh soap. Adequate heating, with hot water available at reasonable times for bathing or showers, at no extra cost. An acceptable overall level of quality and helpful service.

All the above plus, a higher level of quality and comfort with greater emphasis on guest care in all areas.

All the above plus, a good overall level of quality. Well maintained, practical decor. A good choice of dishes for breakfast. All other meals where provided, will be freshly prepared using quality ingredients. A greater degree of comfort and guest care.

All the above plus, a very good level of quality and comfort. A very good degree of guest care, and extra attention given to cleanliness and warmth of welcome.

All the above plus, an excellent overall level of quality and comfort with ample space and a degree of luxury. A fine quality bed, high quality furniture and interior design. A high proportion of bedrooms with en-suite or private facilities. Other meals where available, made with fresh, seasonal local ingredients. Excellent levels of guest care.